Things You Need to Know

TERMS AND CONDITIONS

Below explains things you need to know about planmygroup.com and how we protect your personal data.

planmygroup.com with Classic Britain is a trading name of Classic Scotland Ltd, VAT no 680 4667 14, registration number SC 168893 and whose registered offices are at 3 Dunlop Street, Strathaven, Scotland ML10 6LA. 

planmygroup.com is the website for Classic Britain acting as the booking agent for the hotels, carriers & attractions featured on the website.

Accessible Rooms
The vast majority of our hotels offer accessible rooms. Please note that amenities and accessible features will vary from hotel to hotel so it is always advisable to contact us to discuss any specific needs so we can ensure that any required rooms will be suitable and available for you. Please also note that requesting an accessible room in your booking notes does not guarantee that you will be given this so again, if we haven't already contacted you, we would ask you call us to confirm if this is an essential part of your groups stay. 

Single Room Supplements
Hotels base their charge based on 2 people sharing a room. As it costs them the same to offer a room (be it a double or a single room) in terms of cleaning, maintenance, heating, lighting etc. as it does when 2 people share, hotels reserve the right to charge a Single Room Supplement when only one person occupies the room which will be a supplement on top of the normal "per person" rate. This varies from hotel to hotel, and is clearly displayed in the rates section of each package. Some hotels, at certain time of year, do not charge a single supplement. To cater for the solo traveller we do offer a range of Singles Holiday Packages where no supplement applies. 

Booking Process
Your booking will be transmitted to planmygroup.com  with Classic Britain groups team by secure server and instantly passed to the hotel, deleting your Company data using the latest encryption technology.  Your booking will be confirmed to you by email, in the form of a confirmation contract, which we ask you to check sign and return. A copy of our terms and conditions can be found on our website. From time to time we may ask you for updates on how the tour is selling , and if necessary, agree to adjust allocations. We require a final room list no less than 30 days before arrival. The room list must be sent to Classic and not the hotel. Once the room list is received a proforma invoice will be sent out to you for payment to be made at least 14 days prior to arrival. See below regarding cancellations and late bookings.

Payment Procedure
We do not ask you for a deposit on booking. Unless you have credit facilities with Classic. A proforma invoice will be sent out to you approximately 30 days before arrival and once your room list or final room split has been received. We ask for payment to arrive within 14 days of arrival of the tour. Any cancellations within 30 days of arrival of your group may, depending on the hotel booked, charge a cancellation fee. Payments are preferred to be made by BACS. Failing which by cheque made payable to Classic Scotland. In extreme cases we will accept a Credit Card, but paying this way will incur a 2% credit card fee.

What constitutes a group
To obtain group rates , then there needs to be a minimum of 15 adults to book hotel only . A package cannot be booked for less than 20 passengers. If a tour arrives with less than 15 passengers for hotel only or 20 passengers on a package then there is a possibility of an adjustment in price. If this is the case we will let you know.

Hotels with entertainment
Hotels showing our entertainment icon lay on free entertainment for your group during their stay. The number of nights included will be specified on the package page or give us a call if you wish to know more. Please note if the numbers on your group significantly reduce from the confirmed allocation then hotels do reserve the right to adjust the entertainment accordingly, and should this happen then we will notify you in advance.

Late Bookings
Contact Classic (not the hotel) for any late bookings after your final room list has been supplied. We will do our utmost to accommodate any late bookings, but cannot be guaranteed. If a late booking is made after payment has been transmitted, then Classic will require payment to confirm. If you require more time to sell, in order for the group to run, then speak with Classic and we will speak with our hotels to see if we can give you more time to sell without a financial penalty.

Child Policy
Hotel's child policies may slightly vary but, in the vast majority of cases, up to two children under 15 years sharing a room with two adults receive a significant discount. Hotels only have a restricted number of family rooms, so if you do require a family room then it is important you contact Classic to check availability.

0 - 4 years. No charge for accommodation, pay for meals as taken.
5 - 9 years. 75% off contracted adult price
10 - 14 years. 50%off contracted adult price

Some hotels may have different child rates, the rate you pay for children will be stated on your booking confirmation contract. Children under 16 staying in their own room will be charged at adult contract rate. Where available, all children have free use of hotel leisure facilities. These rates are not valid during the festive season. Children's menus are supplied. If you wish your children to dine from the Table D'Hotel menu, an extra charge may be made. Please check with Classic beforehand.

Price Changes
Prices are guaranteed, unless the government increase VAT or there is an additional tax imposed. Prices shown on each Package screen is based on a per person basis for the duration of the package, sharing a twin or double room. All hotels offer full breakfasts and dinner is a choice 3 course plus coffee (unless otherwise stated). Please check the noticeboard of your chosen hotel for any further details.

Cancellation or Amendments
If you have to cancel your group, you can do this by the following methods:

1.    Online by logging into your "my account" using your e-mail address and the password given at the time of registration.
2.    By sending us an e-mail with Hotel Name and Arrival Date to groups@classicbritain.com 
3.    By calling our Groups Team on 01357 529 129
Please do not contact the hotel direct as we have to cancel the booking for administrative purposes. Please note it is your responsibility to ensure that your booking is fully cancelled and you are in receipt of a cancellation email  from Classic Britain. 

If you wish to amend your booking for any reason then please contact our reservations team. If you wish to change the date we will do our best to honour the same rate as you are paying, however if any offers or rates have changed since you made your booking then we will quote you the best available rate for your new date.

Classic Britain has always strived to provide the best available booking terms in the industry. This will continue with no upfront costs or charges for amendments to bookings.

Check in and Check out times
You can check in anytime after 15.00 hours. If you are going to be very late in arriving, then it would be helpful if you could let the hotel know. Check out time is by 11.00 hours. Each hotel page indicates check in and check out times. If you are arriving early, please let us know beforehand, and the hotel will try and have rooms ready for you. If you are checking out late, then please notify hotel on arrival.

Mealtimes
Although there may be slight variations, breakfast is served between 07.30-09.00 hours, and a little later on Sundays. Dinner is normally served between 18.30-20.00 hours. When you arrive at the hotel it is important for your tour leader to arrange mealtimes with the hotel.

If passengers choose to include extras whilst staying at the hotel,  such as golf, spa treatments and activities then these need to be paid for by the passengers at the time of booking any extras.

Complaints Procedure
Please be aware that at all times Classic Britain acts as a B2B booking partner, and not as a principal between you and the hotel, Attraction and carrier. Classic Britain is responsible for arranging all elements of your groups stay as highlighted on your contract. If for any reason you are not happy with any aspect of your stay please notify a member of the hotel management team right away, so they have the opportunity to rectify matters. If you are still unhappy then contact Classic Britain Client Support. We will assist by acting as a facilitator between the hotel, attraction or carrier and yourself in order to reach a satisfactory conclusion. 

If for any reason, outside the control of Classic Britain, certain aspects of a package cannot be carried out, then we will inform you as far in advance as possible, and either offer you an alternative solution or by returning any money due. Classic Britain will not be held liable for any loss or damage incurred by you as a consequence of any certain aspects of a package not being fulfilled in these circumstances or the suppliers or hotels inability to perform its obligations for reasons outside Classic Britain’s control.

If, after your stay, you are still unhappy, then please email Classic Britain, and we will investigate any complaints with the supplier. Our aim is to respond within 10  working days, although more involved complaints may take longer to conclude. 

Hotel guest reviews
Most hotels on our site have a guest review page. These reviews are from guests who have actually stayed  with Classic Britain, and invited for feedback, so they are genuine reviews and not in any way tampered with. The reviews expressed by guests are not necessarily the views of Classic Britain.

Is all the information on this website accurate?
We endeavour to provide you with the most up to date information about all our hotels and packages. Please note that all room photography is representative only and is for illustration only of the general standard, the exact room and facilities may not necessarily be available for your stay. Some hotels may have specific policies regarding the use of their facilities. If you wish further information, please contact Classic Britain. However, we cannot be held responsible for any genuine errors or omissions. As we are constantly updating our website, we reserve the right to change, amend or vary arrangements without notice. Any variation in prices, or a major change, will be notified to you in writing prior to your arrival and you will reserve the right to cancel free of charge. 

Carriers & Attractions
Classic Britain works with hundreds of attractions and carriers across the UK, and have done so for many years.

When you book a package which includes an element other than hotel, such as a train, ferry or attraction, then you are bound by the terms and conditions of the provider. Classic Britain will not accept any responsibility for injury or non-provision of an attraction or train journey, save the refund of any money paid. In the case of a ferry not operating then Classic Britain will do all they can to ensure alternative arrangements are made. If this means that an extra night has to be made, then we will make the necessary arrangements, but payment for this will need to be met by the Operator and made at the time of booking.

Disclaimer
Classic Britain will not be held responsible if the hotels, attractions or carriers fail to provide any services which have been confirmed, in the following circumstances:

1. Industrial action by employees at either hotel, attraction, carrier, Classic Britain or a major supplier.
2. Destruction or damage to the hotel, attraction, carrier or Classic Britain offices.
3. Civil disturbance or riot.

5. Postal, fax or online bookings which do not reach Classic Britain on time. Or where Classic Britain cannot correspond due to incorrect information being supplied, or equipment malfunction such as an inoperative fax machine or e Mail server error or pc not able to accept incoming mail.

6. Issues caused by customer contact details not being up to date/inaccurate etc. 

7. The necessary payments have not reached Classic Britain on time.

PRIVACY POLICY

This privacy policy sets out how  Classic Britain uses and protects any information that you give  when using this website.

Classic Britain is 100% committed to ensuring your privacy is protected. Should we ask or you provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.

Information we collect:

The data we collect from your Organisation is stored safely and securely, and is only used to either send you Tour contracts, updates or legitimate group offers and deals.

• Your Name and Organisation Name
• Email address
• Address (if you decide to provide it), and postcode for demographic purposes 

What we do with the information you provide us with:

If you have registered with planmygroup.com, we will periodically send promotional emails about new products, special offers & late deals.

If you have made a booking, as well as above, we require this information to understand your needs, confirm your booking, invite you to review your stay and provide you with a better service.

We do not share your information with any third parties, however we do currently reserve the right to pass on Company Name or equivalent to the hotel that you have booked in order for them to know the name of the group arriving.  

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable electronic and managerial procedures to safeguard and secure the information we collect online. We will not share your information with any third parties.

COOKIES POLICY

1. What is a cookie?

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a device) browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track online traffic flows.

Cookies record information about your online preferences and allow us to tailor the websites to your interests. Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised services cannot then be provided to that user and accordingly you may not be able to take full advantage of all of the myhotelbreak.com features. Each browser is different, so check the Help; menu of your browser to learn how to change your cookie preferences.

During the course of any visit to planmygroup.com, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

2. How does planmygroup.com use cookies? 

Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience. For example: if on a previous visit you went to our Drinks Included Packages, we might find this out from your cookie and highlight new drinks included packages information on your second and subsequent visits. Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking Tools, Internet Options, Privacy and selecting, Block all cookies using the sliding selector.) This will, however, have a negative impact upon the usability of many websites including this one.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information.

Google's privacy policy is available at: http://www.google.com/privacypolicy.html.